Are 1-900 numbers and international calls blocked (011+)?
Can directory assistance calls (411 or 555-1212) be blocked?
Can I dial 611 from my Home Phone Line?
Can I have an additional line installed in a home or business that already has a line from another local service provider.
Can I receive collect calls on my Impulse Phone Line?
Can I keep my existing Phone Number?
How Can I add features to my Impulse Phone Line?
Is my installation/activation fee a deposit?
Is there a fee to convert service to Impulse.
What does the Installation fee cover.
What information do I need to provide to apply for Internet Service?
What part of the phone line is Impulse Telecom's responsiblity to maintain?
What taxes are associated with my Local Telephone Service.
What happens if I can't pay my bill?
What happens if my phone actually does get turned off for non-payment?
Is the Unlimited Long Distance service REALLY Unlimited?
What happens if I go over my packaged minutes in my wireless rate plan?
What do I do if I don't agree with a charge on my bill?


Are 1-900 numbers and international calls blocked (011+)?
Yes. Standard procedure for Impulse is to put a 1-900 block on your phone line; this 1-900 block will NOT be removed. An international toll block (011+) is also put on all lines of service. The international toll block can be removed if you agree to put up a credit to guarantee payment on the account. You will then be responsible for all toll calls that originate from your phone number, regardless of who made the calls.

Can directory assistance calls (411 or 555-1212) be blocked?
No. Impulse charges $2.49 per call made to directory assistance. You will be charged for Directory Assistance calls on your statement and are responsible for all calls that originate from your phone number regardless of who made the calls.

Can I dial 611 from my Home Phone Line?
Yes, however that will connect you to Embarq repair and they may not be able to help you because you are an Impulse Telecom customer. For all repairs, you must call the Impulse office at 702-431-4000. If you dial 611, Embarq may open the repair ticket for you. If so, then the ticket will fall under the guidelines of Impulse Telecom Terms & Conditions of Service.

Can I have an additional line installed in a home or business that already has a line from another local service provider.
Yes. If there are facilities available for an additional line we can install the additional line. The standard installation fees apply, plus your Impulse order form must specify that it is an additional line. If you do not specify that, the order will be rejected and you will have to wait longer to get the line installed. It is also very helpful to put the working telephone number of the existing line on your order form.

Can I receive collect calls on my Impulse Phone Line?
Yes. An Impulse customer can receive collect calls if there is not a block on the line placed by Impulse. If the line is not blocked by Impulse, it is up to the carrier of the toll call. For example, if AT&T is the carrier of a collect call and the person that is receiving the call does not have a block that has been placed by AT&T for collect calls, then you can accept the charges. If AT&T has a block on the line from accepting collect calls, and Impulse does not have the block there, then it is up to you to contact AT&T to have the block removed. Any collect charges that you accept will be billed to you directly by the long distance carrier that provided the call.

Can I keep my existing Phone Number?
Yes you can. As long as your existing carrier has not suspended your service you can port your number to Impulse Telecom.

How Can I add features to my Impulse Phone Line?
All the Impulse Home & EasyTalk Plans include the most popular calling features. In the event that additional features are requested that are not included in the current service plan, you can contact Customer Care for the current feature pricing along with activation fees.

Is my installation/activation fee a deposit?
No it is not. This is a fee paid in advance to install/activate your service with Impulse Telecom.

Is there a fee to convert service to Impulse.
Yes, there is a $30.00 fee per line to convert service to Impulse from any other telephone company that must be paid at the time of sale.

What does the Installation fee cover.
The install fee covers activation of the line to your home or business. Inside wiring is at an additional charge. You can use a private phone contractor recommended by Impulse Telecom, or contact one of your own. The installation fee is per line.

What information do I need to provide to apply for Internet Service?
All you need to provide us with is a User ID and a Password. The User ID must be 4 to 8 characters in length. This is the first part of your future email address (i.e userid@impulsedsl.com). You must also select a password. The password must be 6-8 characters in length, it must contain numbers and letters and it can not be a dictionary word. Also please provide that your computer's operating system (i.e Windows 95/98, Mac etc..). The set up instructions for service are usually mailed outwithin 1 to 2 business days after we receive your order.

What part of the phone line is Impulse Telecom's responsiblity to maintain?
Impulse Telecom will operate and maintain the telephone line from the Central Office to your home or business. This line will connect to the building terminal or Network Interface Device (NID) at your home or business. Any wiring inside the NID and beyond that point is considered Inside Wiring and is the customer's responsibility to operate and maintain at your own expense and risk. Impulse Telecom does offer an Inside Wire Maintenance Service for a small monthly fee. Please contact Customer Care for further information.

What taxes are associated with my Local Telephone Service.
Impulse charges the same taxes on phone service that Embarq and every other local dial tone carrier charges. They are as follows: Federal Subscriber Line Charge: $5.28 per residential line or $5.54 per business line Local Number Portability: $0.53 per line Federal Excise Tax: 3% of charges Franchise Fee: 5% of charges Universal Service Fund: $0.65 per line State Disability Tax: $0.08 per line PICC charge is on long distance and only applies to Impulse Long Distance customers: $3.97 PIC per line

What happens if I can't pay my bill?
Impulse Telecom knows that sometimes are tougher than others. If you run into a problem paying your bill, call our Customer Service Department and we can work something out. We value your business and can set up arrangements and billing over time to help make it easier on your budget. Don't just let it get go. Call us. We don't like having to turn your phone off, so we will work with you in almost anyway.

What happens if my phone actually does get turned off for non-payment?
In the unfortunate event that we have to suspend your service for non-payment a restore fee plus your TOTAL balance due will be required to restore the services. This may include charges that aren't due yet. Your services will remain suspended for 5 days then be disconnected. You will lose the telephone number and to reconnect will cost a full installation fee and take longer to reactivate your phone. Our best advise, DON"T LET YOUR PHONE BE SUSPENDED!

Is the Unlimited Long Distance service REALLY Unlimited?
This program was designed for residential customers to use the long distance service in their home without the fear of a huge telephone bill. You can call your friends and family as much and as often as you like. This program is based on typical long distance usage of a single family residence. The guidelines of this program are based on that type of usage. Abuse of the program such as using it as a business line, for automatic dialers, POP, or long distance internet usage connections are strictly prohibited and will result in termination of services and billing the usage at our published rates. See the Terms and Conditions Section for details.

What happens if I go over my packaged minutes in my wireless rate plan?
Overage is billed at a per minute rate specified by your rate plan you have chosen. If you go over packaged minutes you will be notified via SMS to your handset. We advise you to call into our office and either pay the overage or upgrade the services and pay the plan difference. If the overage continues, you may be suspended and the amount to restore will vary depending on the usage and the plan. Suspension of wireless services does put you in breach of your service agreement and could incur Early Disconnect Penalty(s). Please see your Terms and Conditions of Service for more details.

What do I do if I don't agree with a charge on my bill?
Impulse Telecom takes great effort in making sure you have an accurate and easy to read bill. In the event that you disagree with a charge on your statement, please contact Customer Service immediately at 702-431-4000. We will gladly review the charge with you and if necessary place the charge(s) in dispute. You will still need to pay for the disputed charges. When the dispute is settled you will be notified in writing and any credit due will appear on your next statement. If you do not pay disputed charges, you may still be charged late fees and have your services interupted for non-payment. Any late fees incurred while charges are in dispute and that dispute is later credited to you, late fees will NOT be reversed.